Frequently Asked Questions
I need some help from Our Village. What should I do?
Please see our access services page of our website for more information on how to obtain help from Our Village.
Where are you located?
We have two locations 14 Winterton Road Clayton and 110 Balliang St, South Geelong.
When are you open?
Please see our contact page for more information.
Can I just pop down anytime that suits me?
No. Please do not do this. You need to make an appointment to drop off your donation. Please see the donate goods page for the full list of everything that we rehome.
Can I post my donation to you?
Yes please. Our postal address is 14 Winterton Road Clayton VIC 3168 or 110 Balliang Street, South Geelong. See our donate goods page for further information.
Can I just leave my donation at the door?
No. Please do not do this. We won’t be able to check with you if your donation is suitable, or it may get wet and it costs us time and money to dispose of it.
What about safety standards?
Many items have mandatory safety standards. We check for safety features based on both the standards and expert recommendations. If you are unsure if your items meet the latest safety standard, please email us a photo and a description.
Do you have a list of what you are able to rehome?
Please see the donate goods page for more information for the full list of everything that we rehome.
Would you have any use for used breastfeeding bras at all?
No, we do not rehome preloved bras or any adult clothing.
Do I need to clean my pram or highchair before donating it to you?
In short – yes please! Our Village is volunteer-powered, so if you don’t clean it – someone else has to find time to do so. If you are unsure where to start or how to go about it, please just email us – our volunteers have a wealth of knowledge to share.
Do you have any How To Guides?
Yes we have several, from how to clean nursery goods to why we can and can’t rehome things. Please see our news page.
How do I find out what is most needed?
The best ways to be alerted to what items we have a need for is on our Instagram or Facebook page or by signing up for our newsletter below.
Are financial donations helpful right now?
Yes. Financial donations are vital right now to ensure that Our Village can continue to operate and help families in need. Donate money today.
What will you do with cash donations?
We ensure that every quality donation we receive can be rehomed by making it safe and complete. For example we can take a donation of a cot, check that it meets safety standards, buy a brand new mattress, and rehome it with a beautiful bundle of pre-loved clothing and bedding. We also need money to buy spare parts for items like prams and highchairs so they meet the latest safety recommendations.
Just wondering what number to call when I see prams, cots, change tables etc out on the nature strip?
If you find a great pram or highchair in the hard rubbish, please email us or post a picture in our Facebook page and we might be able to organise a volunteer to pick up. Please do check them carefully however, as often there is a very good reason why an item is discarded but it may not be easy to spot. We cannot rehome car restraints from hard rubbish because it is crucial for safety that the car seat hasn’t been involved in an accident and often they would look fine but may be structurally compromised.